Terms & Conditions

THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF THE INFORMATION TECHNOLOGY ACT, 2000 AND RULES MADE THEREUNDER, AS APPLICABLE, AND IS PUBLISHED IN ACCORDANCE WITH THE PROVISIONS OF THE CONSUMER PROTECTION (E-COMMERCE) RULES, 2020, WHICH REQUIRE PUBLISHING THE RULES, PRIVACY POLICY, AND TERMS OF USE FOR ACCESS OR USAGE OF THIS WEBSITE. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURE.

These Terms & Conditions ("Terms") govern your access to and use of www.lunervanutrition.com (the "Website") and your purchase of products, including Mag-Trio Triple Magnesium, from Perfect Healthcare LLP ("Lunerva Nutrition", "we", "us", "our"), whether through our Website or our Amazon storefront. By accessing the Website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Website or purchase our products.

1. About Us

Lunerva Nutrition is a brand owned and operated by Perfect Healthcare LLP ("Lunerva Nutrition", "we", "us", "our"), a Limited Liability Partnership registered under the Limited Liability Partnership Act, 2008.

2. Eligibility

To purchase our products, you must be at least 18 years of age and capable of entering into a legally binding contract under the Indian Contract Act, 1872. By placing an order, you represent that you meet these requirements.

3. Product Information and Disclaimers

• Mag-Trio Triple Magnesium is a health supplement/food product as defined under the Food Safety and Standards (Health Supplements, Nutraceuticals, Food for Special Dietary Use, Food for Special Medical Purpose, Functional Food and Novel Food) Regulations, 2016, and is NOT FOR MEDICINAL USE. It is not a medicine and is not intended to diagnose, treat, cure, or prevent any disease.
• Information and statements regarding this product have not been evaluated by the FSSAI, the FDA, or any other government or regulatory authority, except as specifically required under applicable Indian food safety law.
• Please read the label carefully before use, and consult a qualified healthcare professional before use if you are pregnant, nursing, have a pre-existing medical condition, are taking other medication, or are below 18 years of age.
• Results and individual experience may vary from person to person depending on factors such as body type, lifestyle, dosage consistency, and overall health. This product is not a sole source of nutrition and should be consumed in conjunction with a balanced diet.
• We make reasonable efforts to display product information, ingredients, and images accurately. However, actual packaging, labels, and ingredient lists may vary; please refer to the physical label for the most current information, as this shall prevail over any description on the Website.
• Discontinue use and consult a doctor immediately if you experience any adverse reaction.

4. Orders and Pricing

• All prices listed on the Website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
• We reserve the right to change prices, offers, and promotions at any time without prior notice.
• Orders placed through Amazon are additionally subject to Amazon's applicable terms of service, in addition to these Terms where relevant to the product itself.
• We reserve the right to refuse, cancel, or limit any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability. In such cases, any amount paid will be refunded.
• An order confirmation does not guarantee product availability; we will notify you and process a refund if an ordered item cannot be fulfilled.

5. Payments

We accept payments through secure third-party payment gateways. We do not store your complete card, UPI, or net-banking credentials. All payment transactions are subject to the terms and privacy practices of our payment gateway partners.

6. Shipping and Delivery

• We aim to ship orders within a reasonable timeframe; estimated delivery timelines are indicative and not guaranteed, and may vary due to courier delays, weather, regulatory checks, or other circumstances beyond our control.
• Risk of loss and title to products pass to you upon delivery to the shipping address provided.
• Please ensure your shipping address and contact number are accurate; we are not responsible for delays or non-delivery due to incorrect information provided by you.

7. Returns, Refunds, and Cancellations

Returns, refunds, and order cancellations are governed by our Return & Refund Policy, which forms part of these Terms. Please refer to that policy for full details, including eligibility windows and conditions.

8. Intellectual Property

All content on the Website, including text, graphics, logos, product images, the Mag-Trio and Lunerva Nutrition brand names, and other materials, is the property of Lunerva Nutrition or its licensors and is protected under applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the Website without our prior written consent.

9. User Conduct

When using the Website, you agree not to:

• Provide false, misleading, or fraudulent information.
• Use the Website for any unlawful purpose or in violation of these Terms.
• Attempt to gain unauthorised access to our systems, interfere with the Website's operation, or introduce malicious code.
• Resell our products without our prior written authorisation, where such resale would violate applicable law or our distribution agreements.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Lunerva Nutrition and its partners, employees, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or our products, including but not limited to loss of health benefits expectation, allergic reactions not disclosed to us in advance, or misuse of the product contrary to label instructions. Our aggregate liability for any claim relating to a product shall not exceed the amount paid by you for that product.

11. Indemnity

You agree to indemnify and hold harmless Lunerva Nutrition, its partners, designated partners, and employees from any claims, damages, liabilities, and expenses arising from your breach of these Terms or misuse of our products or Website.

12. Third-Party Marketplace Purchases (Amazon)

If you purchase Mag-Trio through Amazon.in or any other authorised marketplace, your purchase is also subject to that marketplace's terms of service, return policies, and grievance mechanisms, in addition to these Terms to the extent they relate to the product itself and are not inconsistent with the marketplace's own applicable policies.

13. Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, any complaints or grievances relating to our products, Website, or these Terms may be addressed to our Grievance Officer:

You may also approach the consumer dispute redressal forum or e-commerce grievance mechanisms available under Indian law, including the National Consumer Helpline, if your grievance remains unresolved.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts at New Delhi, India.

15. Changes to These Terms

We may revise these Terms from time to time. Continued use of the Website or purchase of our products after such changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

16. Contact Us