Grievance Officer

In accordance with Rule 4 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020, and the Consumer Protection Act, 2019, Lunerva Nutrition has designated a Grievance Officer to address any complaints, queries, or concerns raised by customers and visitors of www.lunervanutrition.com regarding our products, services, privacy practices, or any other aspect of their experience with us.

Grievance Officer Contact Details

What You Can Raise With the Grievance Officer

• Complaints regarding product quality, defects, or safety concerns.
• Issues with orders, returns, refunds, or deliveries not resolved by regular customer support.
• Concerns regarding misuse, unauthorised access, or mishandling of your personal data.
• Any other grievance relating to your experience with our Website or products that remains unresolved.

Our Resolution Commitment

• Acknowledgement of your complaint within 48 hours of receipt.
• Resolution of the grievance within 30 days from the date of receipt, in accordance with applicable law.
• If you are dissatisfied with the resolution, you may escalate the matter through the National Consumer Helpline (1915 / 1800-11-4000) or the appropriate Consumer Disputes Redressal Commission.

Before Contacting the Grievance Officer

For routine queries such as order status, tracking, or general product questions, please first reach out to our regular customer support team at info@lunervanutrition.in or +91 98912 72006, who will be able to assist you promptly. The Grievance Officer is available for matters that remain unresolved through standard customer support channels.