Privacy Policy

This Privacy Policy describes how Perfect Healthcare LLP ("Lunerva Nutrition", "we", "us", "our") collects, uses, discloses, and protects your personal information when you visit our website www.lunervanutrition.com, purchase our products (including Mag-Trio Triple Magnesium) on our website or through our Amazon storefront, or otherwise interact with us. By using our website or purchasing our products, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide to Us

• Contact details: name, email address, phone number, shipping and billing address.
• Order information: products purchased, order value, payment confirmation details (we do not store full card/UPI credentials; these are processed by our payment gateway partners).
• Account information, if you create one: login credentials, order history, saved addresses.
• Communications: messages, emails, or feedback you send us, including customer support and grievance correspondence.
• Health-related preferences you voluntarily share with us (for example, in product reviews or customer queries). We do not require or request medical or health information to process your order.

1.2 Information Collected Automatically

• Device and usage data: IP address, browser type, device identifiers, pages visited, time spent, referring URLs.
• Cookies and similar tracking technologies (see Section 5 below).
• Approximate location derived from your IP address, for fraud prevention and delivery estimation.

1.3 Information from Third Parties

• If you purchase through Amazon, Amazon shares limited order and shipping information with us as required to fulfil your order, subject to Amazon's own privacy policy.
• Payment gateway providers (e.g., Razorpay, PayU, or similar) share transaction status with us to confirm payment.
• Logistics and courier partners share delivery status and tracking updates.

2. How We Use Your Information

We use the information we collect to:

• Process, confirm, and fulfil your orders, including shipping, billing, and customer service.
• Communicate with you about your order, account, promotions, or policy changes.
• Improve our website, products, and customer experience.
• Send marketing communications, where you have opted in, and which you may opt out of at any time.
• Detect and prevent fraud, abuse, and security incidents.
• Comply with applicable legal, tax, and regulatory obligations, including under the Information Technology Act, 2000, the Consumer Protection Act, 2019, and the Digital Personal Data Protection Act, 2023.

3. Legal Basis and Consent

By providing your information to Lunerva Nutrition, you consent to its collection, use, and disclosure as described in this policy. Where required by applicable law, we will seek your explicit consent before collecting or processing sensitive personal data.

4. Sharing and Disclosure of Information

We do not sell your personal information. We may share your information with:

• Service providers who help us operate our business, including payment processors, logistics and courier partners, IT and hosting providers, and customer support tools.
• Amazon, when an order is placed through our Amazon storefront, to the extent necessary for order fulfilment.
• Government authorities or law enforcement, where required by law, court order, or to protect our legal rights.
• A successor entity, in the event of a merger, acquisition, or sale of business assets, subject to equivalent confidentiality protections.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, understand site usage, and support analytics and advertising. You can control or disable cookies through your browser settings; doing so may affect certain website functionality, such as cart persistence or login sessions.

6. Data Security

We implement reasonable technical and organisational security practices and procedures, in line with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including order fulfilment, legal, accounting, tax, and dispute-resolution requirements, after which it is securely deleted or anonymised.

8. Your Rights and Choices

Subject to applicable law, you may:

• Request access to, correction of, or deletion of your personal information.
• Withdraw consent for marketing communications by using the unsubscribe link in our emails or contacting us directly.
• Withdraw consent for processing of your data generally, by writing to info@lunervanutrition.in, subject to any legal or contractual obligations that may require us to retain certain information.
• Request a copy of the personal information we hold about you.

To exercise any of these rights, please contact us at info@lunervanutrition.in or write to the Grievance Officer named in Section 11 below.

9. Children's Privacy

Our products and website are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us so that we can take appropriate action.

10. Third-Party Links

Our website may contain links to third-party websites, including Amazon and social media platforms. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review their respective privacy policies.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, and the Digital Personal Data Protection Act, 2023, the contact details of the Grievance Officer responsible for addressing any concerns or grievances related to your personal information are as follows:

We aim to acknowledge all grievances within 48 hours of receipt and resolve them within 30 days.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: